Safe Buying FAQ
Be sure the Andis tool you’re picking up is the real deal. The Safe Buying guide below gives you an inside look on how to spot fakes, and how to get in touch if you come across any in the wild.
Andis premium products attract consumers from around the world. Unfortunately, like other brands, they also attract counterfeiters.
Counterfeit products are cheaply made and don’t provide the same cutting experience that makes Andis products stand out from other brands. To make sure you buy Andis, not cheats, shop with one of Andis’ Authorized Retailers.
Protect your investment and don’t waste your money. Fake Andis products aren’t protected by our warranty and often break soon after purchase.
Genuine Andis products are made with high-quality materials. If the price is too good to be true, it probably is. Counterfeit packaging may include, but is not limited to, shrink-wrapped boxes, cheap feeling cardboard or plastic, grammatical and spelling mistakes, and incorrect logos. Counterfeit products may also be missing other documentation inside such as the Use & Care pamphlet with Warranty and Product Registration information. The item may also be missing a box altogether. Auction sites offering products with no box, manual or warranty documentation are often counterfeit.
Please Note: On August 2, 2021, we launched our new company branding that you see today online. As we go through this transition, you may see products and packaging with our original branding still available in stores. These are still the same high-quality/genuine Andis products and will be changed out over time.
If you’re suspicious that your Andis product is not genuine, there are steps you can take to get help.
Contact the seller and try to return the Andis product for a full refund (don’t give any more personal info to the seller, though). Call your credit card company and ask for an immediate charge back or a reversal of charges. Report the counterfeit seller if you bought the item through a platform or payment service like eBay or PayPal. Monitor your credit card for suspicious activity in the future. Many of these counterfeiters are phishing websites looking to steal personal information. Report counterfeit products to the FBI using their Internet Crime Complaint Center (IC3) reporting form. If shipped via U.S. Mail, you can also report the seller/sender to the U.S. Postal Inspectors using their reporting tool.