Andis Company Privacy Policy

Effective Date: April 10, 2024

Andis Company ("Andis," "we," "us," or "our") recognizes the importance of keeping your personal information private. The purpose of this Privacy Policy ("Policy") is to describe how Andis collects, uses, shares, and protects your Personal Information, including when you use our websites (www.andis.com) and related mobile applications (collectively , the "Site") or otherwise interact with us.

WE MAY MODIFY THIS POLICY AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE SITE. MATERIAL CHANGES WILL BE CONSPICUOUSLY POSTED ON THE SITE, THE TOP OF THIS POLICY, OR OTHERWISE COMMUNICATED TO YOU.

IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE THE "YOUR CALIFORNIA PRIVACY RIGHTS" SECTION AT THE BOTTOM OF THIS POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.

1. What is Personal Information?

For purposes of this Policy, "Personal Information" means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information excludes publicly available information from government records or deidentified or aggregated consumer information.

2. Categories of Personal Information We Collect

We collect the following categories of Personal Information when you use the Site, or otherwise communicate with use, which we collect using technology or which we collect from third-party sources.

Category	Examples	Retention Period
Identifiers	Name, alias, date of birth, postal and street address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers.	We retain this information for so long as needed for business, legal and compliance purposes.
Commercial Information	Information related to transactions with Andis, such as your name, signature, address, and telephone number; information you provide when using the Live Chat feature, including Live Chat transcripts, and the content of texts or emails you send to us. Purchases and purchasing history, shopping cart and shopping cart history, type of products viewed and purchased, and product attributes.	We retain this information for so long as needed for business, legal and compliance purposes.
Internet or other similar network activity	Browsing history, search history, information on a consumer's interaction with the Site, an application, device, or advertisement. Your browser type, internet service provider, operating system information, and the website or advertisement you visited or interacted with prior to visiting the Site.	We retain this information for so long as needed for business, legal and compliance purposes.
Sensory Data	Audio, electronic, visual, or similar information such as CCTV recordings at our warehouses or call center recordings for customer service.	We retain CCTV recordings for approximately 30-60 days, or longer if required for business or legal reasons.
Employment Information	Professional or employment-related information that you provide when you apply for a position with us.	We retain this information for so long as needed for business, legal and compliance purposes.
Education Information	Information related to your educational background in connection with job applications and employment.	We retain this information for so long as needed for business, legal and compliance purposes.

3. Sources of Personal Information that We Collect

We collect Personal Information from or about you in three ways:

a. User-Provided Information

We may collect Personal Information when you:

• Place an order from our Site;
• Return or exchange a product;
• Ask questions about our products or services;
• When you use the Live Chat features of the Site, we will save a transcript of the communication;
• Create an account on our Site;
• Register your Andis products;
• Sign up for email updates, discounts, or promotions;
• "Contact Us" through our Site;
• Apply for a job with Andis;
• Enter a contest or sweepstakes;
• Are referred to us through a marketing promotion; or
• Participate in a marketing survey, promotion or event.

If you contact us through electronic communication, including by email at our info@andisco.com address, we typically retain the email in our file servers and collect any contact information you provide so that we can reply to you. Your email also contains metafiles that may contain IP addresses, domain names, and other standard file information and this information may be retained electronically on our servers or in routine back-up files.

b. Information We Collect Automatically

When you Browse our Site. If you browse our Site, regardless of whether you create a user account, purchase any products or otherwise interact with the Site, Andis logs your IP address (the internet address of your computer) to tell us which parts of the Site you visit and how long you spend on those pages. Andis will also track the state and/or country from which you are accessing the internet, the date and time you visited the Site and the type of computer or another electronic device, operating system, and Web browser you are using. Your browser supplies us with this information.

Cookies & Other Tracking Technologies

We use cookies and other tracking technologies (collectively "Cookies") when you use our Site for analytics and advertising purposes. To learn more about how we use Cookies and your options to limit the data collected from our Site, see the Section titled "Access to and Control Over Your Personal Information" below.

As further described in Section 6 (Use of Cookies and Other Tracking Technologies; Access to and Control Over Your Personal Information), we and our third party partners use Cookies, web beacons, and other technologies to receive and store certain information when you interact with the Site. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of the Site.

c. Information We Collect From Third-Party Sources

We collect Personal Information from various third-party sources, as described in the table below. We may combine that information with other Personal Information or data we collect.

Source	Examples	Categories of Personal Information Collected
Payment Processors	When you make a purchase online, we use one or more PCI-compliant payment processors, (" Payment Processor ") to help us facilitate payment. We have contracted with these Payment Processors to ensure they protect and limit the use of your Personal Information when you make a payment. When your make credit card, or debit card payments, or provide other financial information when you make a purchase online, you are providing that information directly to our PCI-compliant third-party payment processors. We do not directly receive the credit card or debit card information.	Identifiers, Commercial Information
Analytics Providers	We may use third-parties or service providers to help us understand the Site’s demographics, user preferences when using the Site, and to evaluate the Site’s operations.	Identifiers, Internet Activity
Advertising and Marketing Companies	We may use third parties to provide traditional marketing communications or targeted advertisements to you.	Identifiers, Internet Activity
Social Media Companies	We may use social media companies to advertise our products to you and to learn about how users engage with our social media pages.	Identifiers, Internet Activity

4. The Purposes for Which We Collect Personal Information

At Andis, we always want to provide you with the best possible shopping experience and fulfill your orders as you have requested. In order to do this, we collect Personal Information that allows us to:

Fulfill Orders, Deliver Products and Services, and Process Exchanges or Returns

• Examples: To process your payments and facilitate any applicable delivery; to process and track your orders; to contact you about the status of an order; and to facilitate new product orders and returns.
• Categories of Personal Information Collected for This Purpose: Identifiers, Commercial Information, Internet Activity

Communicate with You

• Examples: To answer your questions; to provide you with excellent customer service; to send you email updates and promotional offers for products which may be of interest to you; to inform you about product recalls and warranty information; and to fulfill any other purpose for which you provide your Personal Information or consent.
• Categories of Personal Information Collected for This Purpose: Identifiers, Commercial Information, Internet Activity, Sensory Data

Create and Service Your Account

• Examples: To create, maintain, customize, and secure your account with us and to manage your accounts with us or our business partners.
• Categories of Personal Information Collected for This Purpose: Identifiers, Commercial Information, Sensory Data

Improve Our Site, Products, and Services

• Examples: To improve our customer service, the Site, our products and services, and our merchandise selection; and to customize our communications to you.
• Categories of Personal Information Collected for This Purpose: Commercial Information, Internet Activity, Sensory Data

Perform Site Analytics

• Examples: To perform Site analytics and management; to monitor and analyze user trends; to identify your product and service preferences; to enhance users’ experience when visiting our Site; and to customize the content or layout of our Site.
• Categories of Personal Information Collected for This Purpose: Identifiers, Internet Activity

Engage in Targeted Advertising, Marketing, and Promotional Activities; Sponsorship Requests

• Examples: To engage in marketing and advertising; to provide you updates, reminders, or other information when you sign up for our marketing emails; to enable you to participate in a contest, sweepstakes, promotion, or surveys; to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Site, third-party sites, and via email or text message (with your consent, where required by law); and to evaluate sponsorship requests and distributor requests.
• Categories of Personal Information Collected for This Purpose: Identifiers, Commercial Information, Internet Activity

Perform Site Management

• Examples: To operate and troubleshoot problems with the Site; to improve the functionality of the Site; to secure the Site; and to conduct statistical and other analyses of the Site.
• Categories of Personal Information Collected for This Purpose: Identifiers, Internet Activity

Conduct Our Business

• Examples: To review distributor requests; to prevent transactional fraud; to inform our business strategies; for financial reporting purposes; to evaluate job applications; to manage profiles and to help maintain the safety, security, and integrity of the Site, products and services, databases and other technology assets, and our business; and to engage in other activities in the normal course of manufacturing and selling handheld tools to trim, cut, curl, straighten and dry hair.
• Categories of Personal Information Collected for This Purpose: Identifiers, Commercial Information, Internet Activity, Employment Information, Education Information

Protect Our Rights and Other Legal Purposes

• Examples: To respond to law enforcement requests and court orders, subpoenas, or regulations; to protect the rights and safety of you, us, our employees, our customers and our third-party service providers; to protect our legal rights or interests, or those of third parties; to seek business, financial or legal advice; to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site; and to engage in business transactions.
• Categories of Personal Information Collected for This Purpose: Identifiers, Commercial Information, Internet Activity, Sensory Information

5. How We Disclose or Share Your Personal Information

We disclose or share your Personal Information with the categories of service providers and other third parties described below.

Affiliates and Brands

We share Personal Information with the various product brands we offer ("Brands") to help operate our business, to provide customer service, and to enhance our marketing and advertising practices.

Service Providers

We disclose Personal Information to our service providers to perform functions on our behalf. This may include processing your Personal Information in connection with the sale and delivery of products; sending you communications; assisting with and improving our customer service; maintaining our live chat features and chat or call transcripts; providing our products and services to you; operating our Site, including disclosing Personal Information to our web hosting and cloud storage providers; processing payments; performing background checks and other processes related to making employment decisions.

Analytics Providers

We share Personal Information with analytics partners which help us perform analysis on how users experience our Site. We may share or disclose this information with technology providers, user experience providers, and data enrichment providers to run analytics services on the Site.

Targeted Advertising Companies and Social Media Companies

We share Personal Information with our targeted advertising and marketing partners to help us serve you advertisements that may be of interest to you. We may send your information to social media companies, retargeting providers, digital advertising partners, and other marketing providers to advertise products to you.

Professional Advisors

We may disclose Personal Information with our accountants, attorneys, business advisors, and financial advisors, solely in their capacities as advisors to us.

Parties to Business Transactions

If we participate in a business transaction, including a due diligence process, merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company or if we undergo liquidation or bankruptcy proceedings, we will share your Personal Information in connection with such transaction or proceeding before and after the transaction closes or the proceedings are completed. We may transfer that Personal Information to be used by the new owner or successor at the end of the process.

Government Officials and Law Enforcement

We may disclose information about you if we reasonably believe that disclosing the information is needed to comply with any valid legal process, governmental request, subpoena or applicable law, rule, or regulation; to investigate, remedy, or enforce potential violations of our Terms of Use, contracts or policies; to protect the rights, property, and safety of us, our employees, our customers our service providers and our Site users, or others; or to detect and resolve any fraud or security concerns.

With Your Consent

We may share your Personal Information in other ways to other third parties with your consent or at your direction.

Aggregated and De-Identified Data

We may also share with third parties aggregated or de-identified data, which does not reveal the identity of individuals and is not considered Personal Information.

6. Use of Cookies and Other Tracking Technologies; Access to and Control Over Your Personal Information

How We Use Cookies and Other Tracking Technologies

Cookies are small text files that are sent to your browser from a website’s computers and stored on your computer or device. We and certain third parties who provide analytics services or targeted advertising use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. Specifically, we use cookies and other tracking technologies to:

• Remember your preferences when you visit our Site and allow you to enter your username less frequently;
• Uniquely identify each user session when you access the Site;
• Compile aggregated statistics to analyze how the Site is used;
• Present you with targeted advertising, including our content presented on other websites and across devices; and
• Measuring the effectiveness of our Site, content, communications, and advertising, including by placing web beacons (sometimes called single-pixel gifs) that let us know which emails and links have been opened by recipients.

Most web browsers are set to accept cookies by default. If you prefer, you can choose to disable cookies on your browser, but doing so may prevent you from using the full features of the Site. You cannot disable all cookies, such as cookies that are essential to the functioning of the Site.

Social Media. Andis is active on social media pages, such as Facebook (Meta), LinkedIn, YouTube, Pinterest, Instagram and Twitter (now X). Andis integrates social media widgets or features on the Site. These social media companies may recognize you and collect information about your visit to the Site, and they may set a cookie or employ other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies. Andis may display targeted advertising to you through such social media platforms. Such social media companies have interest-based advertising programs that allow Andis to direct advertisements to users who have shown interest in our products when you visit a social media platform. These advertisements are governed by the privacy policies of those social media companies that provide them and not by this Policy.

Opt-Out of Cookies. You can learn how to opt out of some of those cookies by accessing the Network Advertising Initiative’s website at http://optout.networkadvertising.org or the Digital Advertising Alliance’s website at http://optout.aboutads.info. For more information on mobile-specific opt-out choices, please visit http://www.networkadvertising.org/mobile-choices from your mobile device. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads.

Analytics and Advertising

We use third-party services on our Site that help us deliver personalized advertisements to you across your devices, including those specified below.

Google Analytics and Its Advertising Features

Google Analytics is a third-party service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand Site traffic and web page usage. We have enabled and implemented the following Google Analytics Advertising Features: DoubleClick, GA Audiences, and Google Beacons. We also use Google Maps. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics Opt-Out Browser Add-On will not prevent us from using other analytics tools and will not prevent data from being sent to the Sites themselves or to Google. Opting out will not affect your use of the Sites. For more information on how Google uses Personal Information, visit Google’s Privacy Policy and Google’s page on How Google uses data when you use our partners’ sites or apps .

Facebook/Meta

We use Facebook Connect and Custom Audience to deliver targeted advertisements to website visitors on Facebook based on email addresses that we have collected. For more information about Facebook's privacy practices, please refer to their privacy policy . To opt out, please visit here

Opt Out of Marketing Emails

If you sign up to receive electronic communications, you consent to our sending such electronic communications to you using the email address you provide. If you no longer want to receive electronic marketing communications from us, please use the "unsubscribe" button found on the emails you received. Within ten (10) days of receipt of your unsubscribe request, we will remove you from our distribution list unless you request to be added again in the future.

Opt Out of Marketing Text Messages

If you would like to opt out of text alerts, you may text "STOP" in the text message thread at any time to no longer receive marketing messages. Please note that you still may receive text messages regarding your order status or other transactional data that is not related to marketing if you have previously opted in.

7. Additional Information About Our Privacy Practices

Third-Party Websites

Please be aware that our Site and email communications may contain links to other websites on the Internet that are owned and operated by third parties. The inclusion of any link does not imply our endorsement of any other company, its sites, products, or services. This Policy does not apply to the privacy practices of those websites and we are not responsible for the content or privacy policies of websites to which our Site links. We encourage you to review the privacy policies of other websites to understand their privacy practices.

Security Measures

We maintain reasonable technical, administrative and physical safeguards designed to protect Personal Information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

International Transfers of Personal Information

Andis is based in the United States and our Site is designed for users in the United States. Any information collected through the Site or electronic communications as described in this Policy may be stored and processed in the United States or any other country in which Andis or its affiliates or service providers maintain facilities. If you are located outside of the United States, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the United States.

Children

We do not knowingly collect, share, or distribute the Personal Information of children under the age of sixteen. If a parent or legal guardian learns that their child under the age of sixteen provided us with Personal Information without such consent, please contact us, and we will make commercially reasonable attempts to delete such Personal Information.

Contact Us

We encourage you to contact Andis if you have questions or comments regarding this Policy or our privacy practices. If you have any questions or comments about this Policy, please do not hesitate to contact us using the methods below:

By Mail:

Andis Company
1800 Renaissance Blvd
Sturtevant, WI 53177

By Telephone:
1-800-558-9441

By Email:
Info@andisco.com

8. Your California Privacy Rights

THESE TERMS ARE ONLY APPLICABLE TO CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act of 2018, as amended, and its implementing regulations ("CCPA"), California residents have additional rights with regard to how we process their Personal Information. We have provided a summary of those rights below. Please note that these rights are subject to certain exceptions under the CCPA. In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence only for California residents. Certain capitalized terms not defined in the Policy have the meanings set forth in the CCPA.

A. CALIFORNIA DISCLOSURES

Categories of Personal Information Collected in the Preceding 12 months:

In the preceding 12 months, we have collected the following categories of Personal Information: Identifiers, Commercial Records, Demographic Records, Internet or other similar network activity, Sensory Information, Employment Information, Education Information. For more information, please see the main portion of our Policy.

Categories of Personal Information "Sold" or "Shared" in the Preceding 12 months:

Andis does provide a limited amount of Personal Information to certain third-party business partners and our Brands to collect analytical data or to serve targeted advertising to you. Under California law, these activities may be considered "selling" or "sharing" your Personal Information. In the preceding twelve (12) months, Andis has "sold" or "shared" as defined under the CCPA, the following categories of personal information: Identifiers and Internet or other similar network activity.

Categories of Personal Information Disclosed in the Preceding 12 months:

Andis has not disclosed Personal Information to "third parties" as defined under the CCPA in the preceding 12 months. We have disclosed Personal Information to our Service Providers and Professional Advisors as described in Section 5 (How We Disclose or Share Your Personal Information).

We do not use or disclose any sensitive Personal Information for any reason other than for employment purposes.

B. EXPLANATION OF YOUR CALIFORNIA PRIVACY RIGHTS

Subject to certain limitations, such as (a) exceptions permitted by the CCPA or other applicable laws and (b) verification of your identity, California residents may exercise the following rights with regard to their Personal Information:

Rights to Know or Access Your Personal Information

California residents have a right to access any of the following types of information which occurred in the prior 12-month period:

• The specific pieces of Personal Information that we have collected;
• The categories of Personal Information we collected;
• The categories of sources from which the Personal Information was collected;
• The categories of third parties to whom we have disclosed your Personal Information;
• The categories of Personal Information that we Sold or Shared, or which we disclosed for a Business Purpose and the categories of third parties to whom it was disclosed for a Business Purpose; and
• The Business or Commercial Purpose for collecting, Sharing, or Selling your Personal Information.

Right to Request Deletion

You have a right to request that we delete the Personal Information we collected from you, subject to certain exceptions.

Right to Correct

You have a right to request that we correct your Personal Information if it is inaccurate or outdated. If you request that we correct inaccurate Personal Information, we will use commercially reasonable efforts to correct it. If necessary, we may ask that you provide documentation showing that the information we retained is inaccurate.

Right to Data Portability

You may request a copy of the Personal Information you previously provided to us in a portable and, to the extent technically feasible, readily usable format.

Right to Opt-Out of Sale/Sharing

You may direct us not to Sell or Share your Personal Information at any time (this is your right to "opt-out").

Right to Non-Discrimination

You have a right to not receive discriminatory treatment for exercising any of your rights under the CCPA.

C. HOW TO EXERCISE YOUR CALIFORNIA PRIVACY RIGHTS

To exercise your California Privacy Rights, you may submit your request to us by:

· Calling us at 1-800-558-9441

· Writing us at 1800 Renaissance Blvd, Sturtevant, WI 53177

· Emailing us at Info@andisco.com

· Completing our webform at: Privacy Request

Who May Exercise Your Rights

You may only make a request to exercise your rights on behalf of yourself. A parent or legal guardian may make a request on behalf of their child. A person that you authorize to act on your behalf may make a request related to your Personal Information.

You may designate an authorized agent to make a request on your behalf to exercise your rights under the CCPA by doing the following: (1) provide the authorized agent written permission to do so; and (2) verify your own identity (per the process stated below), as well as the identity of the authorized agent. We may deny a request from an authorized agent if we do not have proof that you authorize them to act on your behalf.

Verifying a Consumer Request

In order to verify your request, you must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information. Your must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. To verify your identity, we may ask you to provide additional information. Any information you provide will only be used to verify your request. When seeking additional information from you, we may contact you through your account or the contact phone number or email address you provided in your request. If we cannot verify your identity, we may deny your request.

When We Will Respond

We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period. Any disclosures we provide to California residents will only cover the 12-month period preceding our receipt of your request.

D. NOTICE OF RIGHT TO OPT-OUT OF SALE/SHARING

As a California resident, you may direct us not to Sell or Share your Personal Information at any time (this is your right to "opt-out") as those terms are defined under the CCPA. You may exercise your right to opt-out by:

· Calling us at 1-800-558-9441

· Writing us at 1800 Renaissance Blvd, Sturtevant, WI 53177

· Emailing us at Info@andisco.com

· Completing our webform at: Privacy Request

You must provide sufficient information to allow us to fulfill this request. After submitting a request, we may ask you for additional information to verify your identity. We will only use this information to verify your identity and respond to your request.

You may designate an authorized agent to make an opt-out request on your behalf by providing the authorized agent written permission to do so. We may deny a request from an authorized agent if we do not have proof that you have authorized them to act on your behalf.

E. FINANCIAL INCENTIVE OFFERINGS

We offer product discounts, coupons, survey rewards and sweepstakes or contest rewards from time to time. In exchange, we will collect, use, share and retain certain personal information from you to deliver the benefit to you, such as your name and contact information. You may opt into the financial incentive by providing your contact information as prompted in a popup notification on the Site. These discounts, coupons, survey rewards and sweepstakes or contest rewards may be considered a financial incentive under the CCPA.

We will maintain and utilize the personal information you provide for future marketing purposes, and these financial incentives are reasonably related to the value of the data you provide.

We make a reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation from brand loyalty and repeat purchases. We calculate the value of the offer and financial incentive by using the expense related to the offer.

You may withdraw from this financial incentive at any time by completing our webform. Please note that if you have provided your Personal Information at other times or using other means, then we may still provide you with marketing and advertising unless you request to delete all of your Personal Information with us.

CALIFORNIA "SHINE THE LIGHT" LAW

Pursuant to California Civil Code Section 1798.83, known as the California "Shine the Light" Law, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by contacting us per the "Contact Us" Section above.