At Andis Company, we are committed to ensuring that our digital experiences are accessible, inclusive, and usable for all customers. We believe everyone should be able to explore our products, learn about our brand, and complete purchases with ease, regardless of ability or the technology they use.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to guide our work.

Our Accessibility Standards

Andis aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the internationally recognized standard for web accessibility. These guidelines inform our design, development, and testing processes.

Accessibility is an ongoing effort, and we regularly review our digital properties to identify opportunities for improvement.

How We Support Accessibility

To help ensure an accessible experience, we incorporate the following practices into our development workflow:

• Keyboard accessibility testing across all interactive components
• Screen reader testing using VoiceOver (iOS), TalkBack (Android), NVDA
• Manual and automated audits using industry‑standard tools
• Color contrast and visual design reviews
• Clear, consistent navigation patterns
• Accessible form labels, error messaging, and focus states
• Continuous monitoring of new features and third‑party integrations

Assistive Technologies We Test With

We actively test Andis.com with the following assistive technologies and input methods:

• Keyboard‑only navigation
• Screen readers: VoiceOver, TalkBack, NVDA
• Zoom and browser magnification tools
• Common browser accessibility features (Chrome, Safari, Edge, Firefox)
• UserWay Website Accessibility Scanner
• PowerMapper SortSite Desktop Web Testing

Because assistive technologies evolve rapidly, we strive to maintain compatibility with current versions.

Known Limitations and Third‑Party Components

Despite our best efforts to ensure accessibility of Andis website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the Andis.com website:

PDF documents: Uploaded documents may not be fully compliant. We are in the process of creating ADA compliant pdf content. Please use the 'Request ADA Compliant document' link on any product detail page.

Videos: Uploaded videos may not be fully compliant because we have not added closed captioning and other features yet. We are in the process of creating ADA compliant video content.

While we work hard to ensure a fully accessible experience, some areas may not yet be fully optimized. These include:

Third‑Party Widgets

Certain features on Andis.com are provided by third‑party vendors, such as the Microsoft Omnichannel chat widget. These components may introduce accessibility limitations that are outside our direct control, including:

• Inconsistent focus management
• Screen reader verbosity or labeling issues
• Mobile screen reader navigation challenges
• Timing or behavior of injected DOM elements

We continuously monitor these components and collaborate with vendors to advocate for accessibility improvements.

Mobile Screen Reader Behavior

Some mobile screen readers—particularly TalkBack on Android—may behave inconsistently with modals, focus trapping, and virtual cursor navigation. We apply best‑practice patterns and document known limitations while working toward improved compatibility.

If you encounter any issues, we encourage you to reach out so we can assist you directly.

Alternative Access Options

If you experience difficulty using our website, our Customer Care team is available to help with:

• Product information
• Order placement
• Warranty and service questions
• Professional support for barbers, stylists, and groomers

Feedback and Contact Information

We welcome your feedback on the accessibility of Andis.com. If you encounter an accessibility barrier or need assistance, please contact us:

We aim to respond to accessibility inquiries promptly and work with you to provide the information or assistance you need.

Ongoing Commitment

Accessibility is not a one‑time project—it is a continuous commitment. We will continue to:

• Review our site regularly
• Prioritize accessibility in new features
• Address issues as they are identified
• Collaborate with partners and vendors to improve accessibility across all integrated systems

Our goal is to provide an inclusive experience that reflects the values of the Andis brand and the diverse community we serve.